Refund policy

Merchandise

Customers can request a refund within 7 days from the date of purchase if the goods were purchased from the company's websites (firm-websites) and fall under the category of returnable items.

Consultation and software services

We do not offer refunds for either consultation or software services. For consultation services, we provide a one-time rescheduling option.

Subscription services

Customers are not entitled to refunds for either digital (web portals and information websites) or non-digital (printed magazines and journals) subscription services.

Books

Physical books (paperback or hardcover) or printed documents are not covered under the refund policy and can't be returned.

Once the customer takes delivery of a PDF e-book or digital documents by any electronic means (download, email, storage media, etc.), then no refunds will be entertained.

Third-party vendors

Products or services purchased from affiliates or third-party vendors, either from an online or offline store, are subject to the refund policy of the affiliates or third-party vendors. Please refer to the Terms of Service.